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FAQs

What procedures are done in the office?

  • Punctal Plugs
  • YAG Laser procedure
  • SLT Laser procedure
  • Blephex
  • Chalazion removal
  • Dry Eye procedures

Do you do Lasik or Cross-Linking at any of your office locations?

Yes, we have a Lasik/Cross-Linking suite at our Lombard location.
We perform the evaluations at the Chicago and Lombard locations.

What procedures are done at the Hospital or ambulatory surgery centers?

  • Cataract
  • Corneal Transplants
  • Pterygium
  • Glaucoma surgery – minimally invasive

Can I access my medical records?

Yes, when you sign up for the patient portal you will have access to your visit summary, appointment history, and have the ability to send questions to your care team, administration, and billing department.

What eye insurance do you take?

VSP

Do you sell glasses?
No, our optical shop is temporarily closed. Once it is reopened, we will have a full-service optical center.
Is the Chicago location located inside the hospital?
Our Chicago office is inside Ascension Resurrection Hospital Campus. To find us, enter through Entrance 3, then proceed to Suite 406.
Do you treat for a stye?

Yes, at all three locations.

Does Dr. Dhaliwal take my insurance?

Please see our list of insurances on our website. If you have any questions, call the number on the back of your insurance card.

Does Dr. Dhaliwal perform corneal cross-linking?
Yes. We offer consultations for corneal cross-linking at the Chicago or Lombard office. The procedure itself would be done at our Lombard location.
What type of surgeries do Chicago Eye Surgeons perform?

We perform various surgeries, including LASIK, cataract surgery, corneal cross-linking, and more. See our comprehensive list of treatments offered at Chicago Eye Surgeons.

Where will my cataract surgery be performed?

Dr. Dhaliwal operates out of 2 different hospitals and three surgical centers. Your surgical coordinator will review that information once the doctor clears you for surgery.

Is Dr. Dhaliwal an ophthalmologist or optometrist?
Dr. Dhaliwal is an ophthalmologist. We have an optometrist at our Elgin location as well.
Does Dr. Dhaliwal perform LASIK surgery, and can you bill my insurance?
Yes, Dr. Dhaliwal performs LASIK at our Lombard office, but it is considered an out-of-pocket procedure that we would collect before the procedure.
How can I pay my bill?

On our website (www.chicago-eye.com), on your patient portal or you can call into the office.

May I pay my bill over the phone or online?

Yes, you may pay your bill over the phone by calling 773-775-9755, or you may pay your bill online at www.Chicago-Eye.com.

I am having issues paying my bill online because I don’t have an invoice number and keep getting a “captcha” error.
Please use the account number as the invoice number.
Why do I owe $50?
If you had a refraction—a routine test to determine if you are farsighted or nearsighted—it was not covered by your carrier. Please refer to your explanation of the benefits provided to you by your carrier.
Is the customer number the same as the invoice number?
You may use the account number or the encounter number listed on your statement.
Why wasn’t I told about this fee at the time of my appointment?
You signed the financial agreement that described this fee and that you may be responsible for it.
Why didn’t my insurance cover it?
It is for routine eye care not covered under your medical plan.
Why didn’t you send this to my vision plan?
You were seen for a medical condition/problem with your eye(s), or you may not have provided your VSP information at registration.
Do I need a referral if it is an HMO?
Yes, especially if you are a new patient. You can obtain a referral through your PCP (primary care provider). You can also call your insurance to see if one is required.
When seeing Dr. Dhaliwal with HMO Insurance, do I always need a referral?
Yes, you need a valid referral. It depends on the length of the original referral and how many visits were initially approved. If your referral is expired or you are out of visits, you need a new referral. Either your PCP (primary care provider) can make one for you, or our referral department can request one for you.
Do I need a referral before I can schedule an appointment with HMO insurance?
We can schedule your appointment, but it must be at least two weeks due to processing time. If the referral is not received before your scheduled appointment, we will likely have to reschedule. It is up to you whether you would like to wait until the referral is received or if you are okay with the possibility of rescheduling if the referral is not received.
How long does cataract surgery take?
The procedure generally is under 10 minutes. However, expect to be at the surgical center for up to 2 hours from check-in to being released to return home.
What's the recovery time after cataract surgery?
There is minimal downtime with cataract surgery. Most patients may even drive 24 hours later. We ask you to refrain from lifting anything over 40 pounds for the first week after your procedure. Ensure you are using your post-operative medications as directed.
Are there risks involved with cataract surgery?
As with any surgery, cataract surgery involves some risk. Complications, however, are extremely rare. It is one of the most commonly and successfully performed surgeries in the U.S.
In approximately 1 in 2000 to 1 in 5000 cases, the following vision-threatening complications may occur:

  • Severe inflammation
  • Infection
  • Retinal detachment

Can cataract surgery be performed on both eyes at the same time?
Modern cataract surgery is performed one eye at a time with a 1 to 3-week interval between eyes. Bilateral, simultaneous surgery is only performed in rare situations and is not the current standard of care in the United States. Sequential surgery allows time to evaluate the first procedure's outcome and monitor for complications before operating on the second eye. This evaluation may affect the choices made for the second surgery, especially in cases using premium IOLs or eyes that have had prior refractive surgery.
What happens during cataract surgery?

Cataract surgery involves a few basic steps:

  • Your eye gets numbed with ophthalmic eye drops and a lidocaine block. The anesthetist places an IV with medication to relax you.
  • The surgeon makes a tiny, 2.4 mm incision in your cornea.
  • The surgeon uses painless, low-intensity ultrasound energy and other tools to break up the natural cloudy lens.
  • The surgeon removes the lens from your eye.
  • The surgeon places a new intraocular (or artificial) lens in your eye.

Will I feel pain after surgery?
As the anesthesia wears off, you may feel a scratchy sensation or slight soreness in your eye on the first day. Over-the-counter pain relievers can be used to alleviate discomfort. Also, using all your prescribed medications and lubricating drops will help with any discomfort.
Can I drive myself home after cataract surgery?
No, you may not drive yourself home. You must have a responsible friend or family member to drive you home and ensure that you make it home comfortably. This is due to the mild anesthesia that you will receive.
How long do the results of cataract surgery last?
The results of your surgery and the lens implant you choose are designed to last a lifetime.
What is the success rate of cataract surgery?
Cataract surgery has one of the highest success rates of all surgeries. The American Academy of Ophthalmology reports that this procedure improves eyesight for 95% of patients.
Will I need to wear glasses after cataract surgery?
After cataract surgery, most people will need glasses. A new eyeglass prescription is usually prescribed 3 to 4 weeks after surgery.
You may consider premium lenses that can reduce refractive error and presbyopia. You may still need to wear glasses for small print and seeing road signs.
Can I watch TV after cataract surgery?
We do not restrict any patients from watching television. However, the operative eye may be blurry on the day of your procedure due to the medications administered during surgery. As long as you are comfortable, you may watch television.
How do I sleep after cataract surgery?
Please wear the protective shield provided by the surgery center for three nights at bedtime only.
Can I travel after cataract surgery?
Most patients can travel within one day following surgery. However, completing ALL post-surgical follow-up appointments with the surgeon before leaving the area for more than one week is a MANDATORY.
How much does cataract surgery cost?
The cost of your cataract surgery depends on insurance, location, the type of artificial lens you select, and other factors. Please contact your insurance company for possible costs associated with your cataract surgery.
Does insurance pay for cataract surgery?
Yes, but check with your insurance company to understand any additional costs that your plan may not cover. Surgery costs include fees for the surgical suite, doctor, anesthesiologist, pre-surgery tests, post-surgery drugs, and any upgraded lens implant you may choose.
You should be able to receive cost estimates to submit to your insurance company to find out how much they’ll pay and your portion of the expense. Premium lenses are often not covered by insurance.

Does medicare pay for cataract surgery?
If you are Medicare-eligible, it will pay for most cataract surgery costs with standard lenses. Supplemental insurance usually covers 80% of the portion that Medicare does not, meaning you will have to cover the unpaid charges if you do not have a supplemental plan.
What to bring to the first appointment?

  1. Non-expired identification (driver’s license, passport, state ID, Military ID)
    • All health insurance cards
    • Commercial
    • Medicare
    • Medicare Supplemental
    • Vision Insurance (VSP)
    • Co-Pa
  2. Current Medication list and allergies
  3. New Patient Forms filled out - if you printed them off online
  4. Current glasses or contact lens prescription box
  5. Bring Sunglasses in case of dilation
  6. Primary Care Provider Information
  7. If you have an HMO insurance – must bring a paper referral from your
  8. Primary Care Provider

How long is the first appointment?
The first appointment is the longest – this can take up to 2 hours (time includes filling out initial paperwork, insurance eligibility (unless insurance info is given at time of schedule), testing, dilation, and provider visit).
Who is considered a new patient?
If you have not been seen by the provider in less than 3 years – you are considered a new patient.

If you have never been seen by the practice – you are considered a new patient.

Do I have to arrive earlier than my scheduled appointment time?
No, please come in at your scheduled time.
How much time in advance do I have to reschedule my appointment?
We require 24 hours’ notice to reschedule your appointment.
Do you offer home visits?
No, we do not.